Privacy Policy

Introduction

At RAES Creations, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you place an order or interact with our website.

We only collect information that is necessary to process your orders and communicate with you about your purchases. Your data is never sold, rented, or shared with third parties for marketing purposes.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Personal Information: Name, email address, phone number, and delivery address
• Order Information: Products purchased, order quantities, and order history
• Payment Information: Payment details processed securely through our payment provider
• Communication Data: Messages you send us through our contact form or email

How We Use Your Information

The information we collect is used exclusively for the following purposes:

• Processing Orders: To fulfill your orders, including preparation, packaging, and delivery
• Communication: To send order confirmations, shipping updates, and respond to your enquiries
• Customer Support: To assist with any questions or concerns about your orders
• Improvement: To understand how our customers use our website and improve our services

Data Storage and Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and only accessible to authorized personnel involved in processing your orders.

We retain your information only for as long as necessary to fulfill your orders and comply with our legal obligations.

Third-Party Services

We may use trusted third-party services to assist with:

• Payment Processing: To securely process your payments
• Shipping: To deliver your orders to your specified address
• Analytics: To understand website traffic and usage patterns

These service providers are carefully selected and are obligated to keep your information secure and use it only for the purposes we specify.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to our legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at raes.singh@gmail.com.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can choose to disable cookies through your browser settings, though this may affect some functionality of our website.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us:

Email: raes.singh@gmail.com

By placing an order or interacting with our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.